Front Office and Administration Staff Master Class

Your customers form an impression about your company when they walk through the door or they call your company. Your receptionist’s professionalism represents your company’s brand. To properly reflect your brand they must represent your company through their appearance, behaviour, attitude, business manners and communication skills.

The Challenge How does the person manning the front desk handle several incidents with ease, poise and professionalism? How can they efficiently handle situations when several telephone lines are ringing, co-workers are asking questions, and customers are waiting for their attention?

Our training program will not only improve how you interact with your stakeholders,but will also help you gain skills on how you can handle your tasks and projects more efficiently.

Modules to be covered:

•The  A, B, C’s of business
•Personal Branding
•Business Etiquette
•Communication and Assertiveness Skills
•Project and Event Management
•Customer Services
•Conflict Management and Resolution
•Work-life Balance: Time Management
•Career Manaement
•Money Habitudes
•Action Plan Development

Benefits to the delegates:

•Reduced stress
•Elimination of burnout
•Progressive career development
•Improved personal and professional image
•Increased promotion prospects

Benefits to the employer:

•Well-represented company brand
•Increased individual and team productivity
•Reduced staff turnover
•Reduced customer turnover
•Increased employee morale

To register send an email to info@avodahconsult.com or nyaradzo@nyaradzo.com

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